Terms of purchase and delivery
These general terms and conditions of purchase and delivery apply to all purchase agreements entered by the customer with Epions Oy (hereinafter "Epions"). By ordering, you accept these general terms and conditions. These terms and conditions are available in pdf format whenever the buyer requests them.
Prices are in euros (€) and include VAT. We reserve the right to change prices due to fluctuations in VAT, exchange rates and purchase prices, as well as statutory fees or their changes or other similar reasons, over which we cannot influence ourselves. For products that are clearly incorrectly priced, Epions reserves the right to cancel the order.
Delivery is handled by Posti Group Oyj. Mail delivery times and tracking of shipments take place at www.posti.fi. The product can be picked up free of charge from Sörnäisten rantatie 8, 00530 Helsinki, during a separately agreed time. Delivery takes place as soon as possible after ordering, for non-customized products within 2-4 working days at the latest. During busy times, the delivery time may be slightly longer.
We only use Posti for transportation. Please ensure that the address information is correct at the ordering stage. Epions is not responsible for the product delivered to the address incorrectly provided by the customer.
Return and exchange policy
According to the Finnish Consumer Protection Act (38/1978), consumers in distance selling have the right to cancel the transaction within 14 days of receiving the delivery. The right of exchange and return requires that the product and the Original Packaging are in a condition for sale upon return. The right of exchange and return does not apply to customized products. In case of exchange and return, the buyer is responsible for the postage costs incurred. For exchange and return matters, please contact: firstname.lastname@example.org or by phone: 041-3134 977.
An unreceived shipment is not considered a return under the Finnish Consumer Protection Act, but is considered a breach of contract on the part of the buyer. In these cases, we will automatically charge € 25,00 for postage and handling.
Returns are always made to the same payment method as the product.
Use of the product
Epions is not liable for defects and / or damages resulting from improper use or other improper use of the products (for example, do not apply strong pressure to the products). The product must be used on a flat surface and the products must be stored indoors. The product must not be exposed to water, electricity or heat.
Please note that wood is a natural product and can have natural color variations as well as tension.